01SETUP & SUPPORTHome Technology Setup
Get practical assistance setting up computers, connected devices, peripherals and everyday technology in your home.
Learn moreMEMBERSHIP PLANS
Choose the support
that fits your needs.
Get dependable technology assistance with a membership designed around the way you use your devices. Compare our plans and choose the level of support that works best for you.
Essential Support
Premium
A practical support plan for keeping your everyday devices reliable and running smoothly.
$16.65/ month
60 Months / $999
Choose PremiumMOST POPULAR
Most Popular
Premium Plus
A stronger all-round support plan for customers who want more assistance and faster service.
$20.32/ month
60 Months / $1,219
Choose Premium PlusComplete Support
Platinum
Our most comprehensive membership for customers looking for maximum ongoing support.
$25.65/ month
60 Months / $1,539
Choose PlatinumPLAN COMPARISON
See what's included.
Compare the support, maintenance and technology assistance included with each Sterling Geeks membership.
FEATURES
PremiumEssential Support
PopularPremium PlusMost Popular
PlatinumComplete Support
Support & Service
Technical support
Help with everyday computer, device and technology-related issues.
2 hours / month
5 hours / month
Unlimited
Response priority
How quickly your support request is prioritised by the Sterling Geeks team.
Same business day
Within 3 hours
Priority response
Device health assistance
Guidance to identify common performance, setup and configuration issues.
Performance optimization
Support for improving device settings and everyday system performance.
Protection & Maintenance
Digital protection guidance
Practical assistance for safer device usage, security settings and protection.
Software installation support
Assistance with installing, configuring or removing supported software.
Operating system assistance
Help with supported operating system updates, setup and configuration.
Maintenance review
Periodic technology check-ins based on your membership level.
—
Yearly
Quarterly
Priority Benefits
Priority service access
Higher priority when requesting eligible support services.
Dedicated support experience
A more consistent support experience for customers with ongoing technology needs.
Essential Support
Premium
$16.65/mo
Support & Service
Technical supportHelp with everyday computer, device and technology-related issues.
2 hours / monthResponse priorityHow quickly your support request is prioritised by the Sterling Geeks team.
Same business dayDevice health assistanceGuidance to identify common performance, setup and configuration issues.
Performance optimizationSupport for improving device settings and everyday system performance.
Protection & Maintenance
Digital protection guidancePractical assistance for safer device usage, security settings and protection.
Software installation supportAssistance with installing, configuring or removing supported software.
Operating system assistanceHelp with supported operating system updates, setup and configuration.
Maintenance reviewPeriodic technology check-ins based on your membership level.
—Priority Benefits
Priority service accessHigher priority when requesting eligible support services.
Dedicated support experienceA more consistent support experience for customers with ongoing technology needs.
Most Popular
Premium Plus
$20.32/mo
Support & Service
Technical supportHelp with everyday computer, device and technology-related issues.
5 hours / monthResponse priorityHow quickly your support request is prioritised by the Sterling Geeks team.
Within 3 hoursDevice health assistanceGuidance to identify common performance, setup and configuration issues.
Performance optimizationSupport for improving device settings and everyday system performance.
Protection & Maintenance
Digital protection guidancePractical assistance for safer device usage, security settings and protection.
Software installation supportAssistance with installing, configuring or removing supported software.
Operating system assistanceHelp with supported operating system updates, setup and configuration.
Maintenance reviewPeriodic technology check-ins based on your membership level.
YearlyPriority Benefits
Priority service accessHigher priority when requesting eligible support services.
Dedicated support experienceA more consistent support experience for customers with ongoing technology needs.
Complete Support
Platinum
$25.65/mo
Support & Service
Technical supportHelp with everyday computer, device and technology-related issues.
UnlimitedResponse priorityHow quickly your support request is prioritised by the Sterling Geeks team.
Priority responseDevice health assistanceGuidance to identify common performance, setup and configuration issues.
Performance optimizationSupport for improving device settings and everyday system performance.
Protection & Maintenance
Digital protection guidancePractical assistance for safer device usage, security settings and protection.
Software installation supportAssistance with installing, configuring or removing supported software.
Operating system assistanceHelp with supported operating system updates, setup and configuration.
Maintenance reviewPeriodic technology check-ins based on your membership level.
QuarterlyPriority Benefits
Priority service accessHigher priority when requesting eligible support services.
Dedicated support experienceA more consistent support experience for customers with ongoing technology needs.
FLEXIBLE MEMBERSHIP VALUE
Get StartedLonger commitments can offer better value.
Choose an upfront membership period that suits your requirements. Longer plans can provide additional value while keeping your technology support available when you need it.
Membership benefits, service availability, appointment windows and pricing may vary by plan and service requirement. Please confirm the applicable terms with Sterling Geeks before purchase.
MORE THAN JUST TECH SUPPORT
One membership.
More ways to stay connected.
Technology touches almost every part of modern life. Sterling Geeks membership gives you access to practical support across the devices, software and connectivity you rely on every day.
Explore Membership
TECHNOLOGY
MADE SIMPLE
MADE SIMPLE
YOUR EVERYDAY TECH PARTNERSupport that follows
Support that follows
your technology journey.
From getting a new device ready to resolving an unexpected technical issue, Sterling Geeks is designed to make technology easier to manage. Your membership brings multiple areas of technical assistance together under one support experience.
Practical technical guidance
Support for everyday devices
Help with setup and configuration
Ongoing technology assistance
MEMBERSHIP BENEFITS
Built around the way you use technology.
Explore the different areas where your Sterling Geeks membership can help you get more from your technology.
01SETUP & SUPPORT
02REMOTE HELPRemote Technical Assistance
Resolve common technology issues with convenient remote guidance for supported devices, software and configurations.
Learn more
03DEVICE CAREDevice Health Checks
Identify common performance, configuration and usability concerns before they become bigger technology problems.
Learn more
04MANAGEMENTDevice Management
Keep your technology organized with assistance for device settings, configurations, software and everyday maintenance.
Learn more
05CONFIGURATIONInstallation & Configuration
Receive step-by-step assistance with supported software, peripherals, printers and technology configurations.
Learn more
06TROUBLESHOOTINGTroubleshooting Support
Work through technical issues systematically and get practical guidance toward a reliable solution.
Learn more
07CONNECTIVITYConnectivity Assistance
Get help with supported Wi-Fi, networking and connected-device issues affecting your everyday digital experience.
Learn more
08DIGITAL PROTECTIONSoftware & Security Guidance
Receive assistance with supported software, updates, security settings and safer everyday technology practices.
Learn moreREADY FOR SIMPLER TECHNOLOGY SUPPORT?Find the membership
Get StartedFind the membership
that works for you.
MEMBERSHIP SUPPORTTechnology
Technology
support, without
the confusion.
Have questions about what your membership includes? Find straightforward answers before you choose your plan.
SGSTERLING GEEKS
MEMBERSHIP FAQ
Have questions?
Let's clear them up.
We've answered some of the common questions people have before joining a Sterling Geeks membership.
No. Your membership is designed to give you access to a range of technology support options. You can use the services that are relevant to your devices, setup and technical needs.
Membership support can cover a variety of everyday technology needs, including computers, printers, networking, software, mobile devices and supported smart-home technology. Specific services may vary depending on your selected plan.
Yes, where the issue and service are suitable for remote assistance. Our team can guide you through troubleshooting, configuration and other supported technical tasks without requiring an in-person visit.
You can contact Sterling Geeks and provide details about the device or issue you are experiencing. Our team can then help determine the appropriate support option and next steps based on your membership.
Membership support can include assistance with supported device installation, initial configuration, software setup and connecting compatible peripherals. The exact scope depends on the service and membership plan.
If a requested service is not included in your membership, Sterling Geeks can explain what is covered and let you know whether an additional service or charge may apply before proceeding.
STILL HAVE A QUESTION?
Contact UsWe're here to help.
Clear Support ScopeKnow what's included before requesting service.
Practical AssistanceSupport designed around everyday technology needs.
Need More Information?Talk with Sterling Geeks before choosing a plan.
STERLING GEEKS
Important Disclaimer
Sterling Geeks is an independent technology support and service provider. We are not affiliated with, endorsed by, sponsored by, authorized by, or officially associated with HP, Canon, Epson, Brother, Dell, Microsoft, Apple, Lenovo, Samsung, or any other manufacturer, brand, or trademark owner unless explicitly stated.
Sterling Geeks operates independently and has no ownership, partnership, agency, or official support relationship with the manufacturers and brands referenced throughout this website. References to third-party products, technologies, brands, trademarks, or logos are provided solely to identify compatible products and services.
All third-party trademarks, logos, product names, and brand names remain the property of their respective owners.
If you require manufacturer-authorized warranty assistance, official product registration, manufacturer support, or services directly from a specific brand, please contact that manufacturer through its official website or authorized support channels.
Sterling Geeks provides independent technology assistance and services. We do not represent, act on behalf of, or speak for any manufacturer or trademark owner unless such authorization is specifically disclosed in writing.